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Curated pet care & aquascaping essentials English catalogue · Prices in EUR
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Shipping Policy

Last updated: 14 September 2026

This Shipping Policy explains the delivery destinations, methods, charges, estimates and restrictions currently configured for orders placed with DaraSphere. It should be read with our Terms & Conditions and Returns & Refunds Policy. The shipping methods and total displayed for the customer’s delivery address at checkout control the order.

Where we currently ship

Checkout is currently configured for the following destinations only:

  • United Arab Emirates
  • Saudi Arabia
  • Bahrain
  • Qatar
  • Kuwait
  • Oman
  • United Kingdom
  • Germany
  • Netherlands

No shipping method is currently offered for destinations outside this list. Product availability and carrier eligibility may still vary by item and address.

Shipping costs and available services

Shipping is calculated dynamically for your order. The cost and available delivery services depend on the products and variants you choose, quantities, parcel weight and size, and your delivery country, city, postcode and address. Different items or destinations can therefore have different shipping costs. We do not use one fixed shipping price for every product or city.

Add your items to the cart and enter your complete delivery address at checkout to see the available shipping options, their prices and any delivery estimates provided for that route. Select your preferred available service before placing your order. The shipping charge is displayed separately from the product subtotal and included in the order total before payment.

Multiple items and bundles

For orders containing several products or a bundle, shipping is calculated for the actual cart and delivery address. The total is not necessarily the sum of separate single-item quotes. If the order is split into shipments, checkout displays the available charges for those shipments. A bundle does not automatically include free shipping; any eligible free-shipping offer must appear in checkout for your order.

Shipping options and charges can change when you change the product variant, quantity, cart contents or delivery address. The selected service and shipping total shown when you place your order apply to that order. If no service is available for your cart and address, contact us for help before ordering.

Processing and delivery estimates

Delivery estimates depend on the selected service, products and destination. Use the estimate shown for the available checkout option rather than a fixed country-wide delivery time. Warehouse processing takes place before carrier handover; a transit estimate is not a guaranteed order-to-door date.

All dates are estimates rather than guaranteed arrival dates unless DaraSphere expressly provides a written guarantee for a specific order. Weekends, public holidays, customs, carrier operations, weather, address issues, restricted goods and events outside our reasonable control may extend delivery.

Tracking and delivery provider

The available carriers and service levels depend on your order and delivery address. Tracking availability and coverage depend on the selected service. When tracking is provided, we send the details after dispatch; updates may take time to appear after carrier handover.

Customs duties, import VAT and destination charges

Unless checkout or the order confirmation expressly states otherwise, the customer is responsible for customs duties, import VAT, brokerage fees and other destination-country charges. A shipping quote does not by itself mean that these destination charges are included. Customers must provide any information reasonably required for customs clearance and respond to carrier or customs requests within the applicable deadline.

Restricted products and destinations

Some aquarium, pet-care, liquid, battery-powered, electrical, oversized, fragile, hazardous or otherwise regulated products may be unavailable for a particular destination or delivery provider. We may decline or cancel fulfilment where lawful or practical delivery is unavailable. If payment has already been taken for an order we cannot fulfil, the applicable amount will be refunded through the original payment route.

Address accuracy and failed delivery

The customer must provide a complete, accurate and deliverable address together with an available contact number. Contact DaraSphere promptly if a correction is required; an address may not be changeable after processing or dispatch. Additional costs caused by an incorrect address, refusal, repeated missed delivery attempts, failure to collect a parcel or failure to complete customs clearance may be the customer’s responsibility where permitted by law.

Damage, loss and delivery problems

Inspect the parcel promptly and retain the product, outer packaging, inner packaging and shipping label if an item is damaged, incomplete, incorrect or shown as delivered but not received. Report the issue through our Contact page with the order number and clear evidence. Resolution and return instructions are explained in our Returns & Refunds Policy.

Contact

For a delivery question, contact support@darasphere.com or use our Contact page. Support hours are 9:00 a.m. to 9:00 p.m. UAE time, with a usual response time of less than one business day.